About North Kent Adult Community Services

North Kent Adult Community Service

We provide a range of community services including community nursing and occupational therapy in Dartford, Gravesham, Swanley and Swale areas since September 2016.

Our community service aims to provide care in the best place for you, which is often your home and improve your experience with our service. We provide similar services across the country, where we’ve invested significantly in bringing services together and improving the experience for the people who use our services. In North Kent we’re bringing services from two providers together, improving patients’ experiences of the services, investing in technology which will make the services more efficient.

All of our community services are localised, but they have a common approach:

• Improving your experience – we’re always looking to improve your experience, whether that means working with GPs who refer into our services to improve this process so we see you quicker or providing unexpected magic touches.
• Listening to you – we ask everyone using our services to feedback on their experience so we can find out what we’re doing well and what we need to do better. We have a network of clinical experts who share examples of best practice and learn together.
• Care in the most appropriate place – we want to provide care in the best place for you, which is often in your own home.
• Safe and consistent – we have to meet rigorous Care Quality Commission (CQC) standards for our services and we run our own internal inspections and have robust governance and reporting systems to monitor how all of our services are doing, so you can be confident that your care, safety and privacy are our absolute priorities.

HCRG Care Group

‘We Care’, ‘We Think’ and ‘We Do’: We care about the person in front of us, we think about how to make things better for them and we do something about it.

Changing lives through transforming health and care

We’re proud to have made a positive impact up and down the country by designing and delivering services that address the wider economic, social, and environmental challenges faced by the communities we serve.

Health and care commissioners across the country trust us to work with them and their communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care and sexual health as well as child and adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year.