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Care Co-ordination Centre

We have a Care Co-Ordination Centre (CCC) who are the first point of contact to receive and pass on e-mail and telephone referrals received from service users, GP’s and the Integrated Health and Social Care teams across North Kent, incorporating Dartford, Gravesham, Swanley and Swale (DGSS).

Patient line:

0300 247 0400



Customer Experience Team

If you have a concern, question, compliment, or complaint about the service you have received from HCRG Care Group or you need or want more information on the services we provide, then our Customer Experience team can help you.

To raise a concern, ask a question, make a complaint or leave a compliment, please email us at

or write to us at the address below.

HCRG Care Group Customer Experience
The Heath Business and Technical Park,
Cheshire WA7 4QX

t: 0300 303 9509

Please note, the phone line and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.

We value your feedback

We want to give you a chance to tell us what you think about your experience, good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

Feedback about this website

If you would like to give us feedback on this website, please email us on