Virgin Care is committed to safeguarding and promoting the welfare of adults, children and young people and protecting them from the risk of harm. To achieve this we have dedicated national and local Safeguarding Adults and Children’s Leads. Our policies, guidance and practices reflect statutory, national and local safeguarding requirements.
‘Safeguarding adults’ means protecting an adult’s right to live in safety, free from abuse and neglect. Any adult at risk of abuse or neglect should be able to access appropriate help to address concerns and to enable them to live a life free from violence and abuse whilst remaining involved and at the centre of all decision making.
Under section 42 of the Care Act 2014, safeguarding duties apply to any adult (18 years of age and over) who has needs for care and support (whether or not those needs are currently being met)
- Is experiencing, or is at risk of abuse or neglect
- Is unable to protect themselves from either the risk of, or the experience of, abuse or neglect
There is a duty to ensure that safeguarding enquiries will be made for any adult referred who meet the criteria.
How to raise a safeguarding concern
If you are concerned that a vulnerable adult is at risk of abuse, harm or neglect, please contact us to discuss your concerns by phoning Virgin Care. In the event of an emergency, always ring the police on 999.
If the adult is in immediate danger always phone the police on 999. The non-urgent police number is 101.
Our commitment to you
We will work in close collaboration with other agencies to fulfil our responsibilities to vulnerable adults, to prevent both the risk and the experience of abuse or neglect.
For the adult at risk of harm, we will:
- Ensure that the adult’s wellbeing is promoted and that the adult’s wishes, feelings and beliefs are always at the centre of decision making, ensuring that safeguarding is made personal to them.
- Ensure that all safeguarding actions will be led by the adult at risk
- Respond to the safeguarding concern or alert in a timely way, ensuring that concerns are handled sensitively
- Where possible, address what has caused the abuse or neglect and discuss with the adult how we can help them to prevent harm or abuse happening again
- Ensure that the adult is supported by family, friends or an independent person such as an advocate if that is appropriate
- Provide support for adults that do not have mental capacity to make specific decisions around safeguarding and protecting themselves from harm through a “Best Interest” decision, providing the adult with independent support