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Care Coordination Centre

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The Care Coordination Centre provides a single point of access for all telephone enquiries and referrals relating to commissioned community services, excluding community inpatient wards.

About the team

Our administrative team ensures that all contacts are managed efficiently and directed to the most appropriate clinical team to support timely, safe and effective care.

All enquiries and referrals are received, triaged and routed through a centralised access function. This model provides callers and referrers with a clear and consistent point of contact and supports seamless navigation between services.

The service operates seven days per week from 8:00am to 8:00pm, including weekends and Bank Holidays. Outside of these hours, all calls are automatically redirected to the Out of Hours Nursing Service to ensure continuity of access.

Who this service is for

We can usually help if:

  • You need help finding the right healthcare service
  • You are not sure who to contact about your care
  • You have a question about a referral or healthcare service
  • You need to be directed to the most appropriate team for support

We may not be the right service if:

  • You need emergency medical help. Call 999 or go to A&E
  • You already know which healthcare service you need and can contact them directly
  • You need ongoing treatment from a specific clinical team
  • Your enquiry is not related to local healthcare services

Getting help from this service

Professional referral only

This service accepts referrals from professionals, including GPs, only. If you're unsure who can refer you, contact us for advice.

Questions and answers

What happens when I contact the Care Coordination Centre?
A member of the team will listen to your enquiry and gather the information they need. They will make sure you are directed to the most appropriate healthcare team or service.
What information should I have ready?
It is helpful to have your NHS number, contact details and any information about your health needs or referral. This helps us direct your enquiry more quickly.
Will I receive treatment from the Care Coordination Centre?
No. The Care Coordination Centre does not provide treatment. Its role is to make sure you are connected to the right healthcare service or clinical team for your needs.
How long will I wait for a response?
Response times can vary depending on your needs and the service you are being referred to. The team will make sure your enquiry is reviewed and routed to the appropriate team as quickly as possible.
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North Kent Adult Community Services
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